Computer Voice Mail - How Does it Work?

Voice Mail

A process for establishing voice communications between a computer user and an agent, the computer user being associated with a user computer and a telephone number of a telephone associated with the computer user, the approach comprising the steps of establishing a computer data base accessible by the user computer, prompting the computer user to enter a call request in the computer database, transmitting the call request of the computer data base to a telephone switching system; and automatically establishing voice communications between the agent and the computer user by the telephone switching system in response to the call request.

The method wherein the evolution of transmitting the engage apply for comprises the evolution of transmitting the call from the computer data base over the Internet. Transmitting the call request from the computer info base within the Internet !no! comprises the steps of:packeting the clamor request; and transmitting it by e-mail. Establishing a computer information base accessible by the computer user further establishes a Web web page and wherein the stage of prompting the computer user to insert a engage request in the computer data base further comprises the phase of displaying a "call me" button when the computer user accesses the Web page.

User

The telephone switching process includes a telephone computer automatedly dialing the telephone number of the telephone associated with the computer user taking out the call apply at a telephone computer associated providing the agent; and dialing the telephone number by the telephone computer based on the clamor request. The method further comprising the steps of:detecting when the computer user answers the computer telephone; and connecting the realtor to the answered computer telephone. The merely dialing telephone number of the telephone associated with the computer user comprises the steps of:sending a dial request command from a telephone computer to an automatic use distributor associated in on the agent in response to the demand request received from the computer data base.

The steps of receiving the call request comprises the evolution of prompting the computer user to store the telephone number of the telephone associated with the computer user. Establishing a computer data base accessible by the computer user a multitude of establishes a Web web site and wherein the step of prompting the computer user to enter a requirement request in the computer data base further comprises the stage of displaying a "call me" button when the computer user accesses the Web page. more

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